Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise. Personal use on a non-commercial basis may be granted upon obtaining written permission from us.
You should bear in mind that buying over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
- Promotional offers and codes will differ from time to time.
- The colours which are shown for the Goods on the Website will depend on many factors – including your display settings.
- All sizes and measurements are approximate.
- All Goods are subject to availability – we may not be able to supply your order.
- Any delivery estimates given on the Website or by email are estimates only.
- You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times. United Arab Emirates (UAE) is our country of domicile.
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.
- The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law)
This section sets out some terms which apply to your purchase of goods from us through the Website.
You make an offer to purchase a product from us (your “Order”) by completing the staged process on the Website.
Your Order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually. On receipt of your Order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your Order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase goods.
We must receive full payment both of the price of the goods and any delivery charges before we can accept any offers.
We accept payments online using Visa and MasterCard credit/debit cards in AED or any other agreed currency.
Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for dispatch.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an order dispatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.
You represent and warrant that if you are purchasing something from us that any credit information you supply is true and complete, charges incurred by you will be honored by your credit card company, and you will pay the charges incurred by you at the posted prices, including any applicable taxes.
In some cases delivery charges may apply and these will be displayed in the order process.
We may from time to time offer promotional offers on purchase made through the website.
All offers and promotions are at FIDA’s sole discretion and are subject to variation or withdrawal without notice.
We must receive full payment both of the price of the goods and any delivery charges before we can accept any offers.
Offers with a spend threshold exclude delivery charges.
All items are subject to availability at time of order.
Only one promotional code can be used per order. Any orders using more than one promotional code will be cancelled.
Voucher codes cannot be used in conjunction with any other offer. Promotional codes cannot be used in conjunction with the purchase of gift cards. Any gift card orders with promotional codes on will be cancelled.
If your goods have been dispatched we will be unable to stop the delivery process but you may return any unwanted goods. Please refer to the Returns Policy. Direct Delivery Items
We, at FIDA, have carefully selected a range of trusted partners to offer our customers the widest product selection available online. Delivery options for each applicable product are listed on the product page, so you will be able to see the timescales before placing in your basket. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our Customer service team and asked to provide an alternative delivery location for future orders.
Take care when entering your delivery address as we cannot be held responsible for any non-delivered parcels if the address information was not entered correctly.
Please see our Returns Policy for full details of return options
User Comments, Reviews and Postings
We may provide user comment areas, message boards or other interactive areas on the Mobile site (“User Forums”) to give select users of the site a forum to express their opinions and share their ideas, information, materials and other user-generated content (each “User Content”). Whenever you send, post, upload or otherwise make available User Content on a User Forum or elsewhere on the Site or directly to FIDA (including by text message or email) you grant FIDA an irrevocable, worldwide, non-exclusive, perpetual, fully sub-licensable and assignable, royalty free license to use, exploit, reproduce, modify, translate, incorporate into other works, create derivative works from, publish, broadcast and perform that User Content and your name, voice, likeness and other identifying information in connection with that User Content via any media now known or later developed, without any compensation to you waive all of your moral rights in that User Content to the fullest extent permissible by law, even if the User Content is altered or changed in a manner not agreeable to you. You further authorize FIDA to publish your User Content in a searchable format that may be accessed by users of the Site and the Internet.
No Responsibility – We are not responsible for and we do not endorse, the User Content posted in User Forums or elsewhere on the site.
Pre-screen/Monitor – We retain the right (but not the obligation) in our sole discretion and for any reason, to pre-screen, monitor, edit, and refuse to accept, post, remove or move any User Content. If your User Content contains offensive, indecent or otherwise objectionable content or infringes on the rights of any third parties, you may bear legal responsibility for that User Content. You agree that FIDA has no obligation to monitor or enforce your intellectual property rights to your User Content, but has the right to protect and enforce its and its licensees’ licensed rights to your User Content.
No unsolicited material – FIDA does not accept unsolicited materials or ideas and takes no responsibility for any materials or ideas so transmitted.
Representations you make to us – You are solely responsible for all of your User Content. By submitting a User Content you represent and warrant to FIDA that each User Content is not confidential and that you have all the necessary permissions to submit such User Content and does not infringe upon, misappropriate or violate the rights of any third parties, including, without limitation, any intellectual property rights, rights of publicity or privacy or any other proprietary rights.
No obligation to use – You agree and understand that we are not obliged to post, keep or use your User Content.
Security – You acknowledge that submissions of User Content may not be secure and you should consider this before submitting any information to FIDA.
This Site may offer features and services that are available to you via your mobile phone or other mobile device. These features and services may include, without limitation, the ability to upload content to the Site, receive messages from the Site, download applications to your mobile phone or access the Site features (collectively the “Mobile Features”).
We may charge for Mobile Features and these charges will be disclosed prior to completion of registration for the Mobile Feature. Also, standard messaging, data or other fees may be charged by your carrier. Your carrier may restrict or prohibit certain Mobile Features and some Mobile Features may be incompatible with your carrier or mobile device. As applicable, instructions on how to opt out of Mobile Features will be disclosed in connection with Mobile Features.
Our relationship with you
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
All notices which we need to give to you under these terms and conditions will be sent to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
FIDA reserves the right to terminate your access to and use of the Site and any of its features in its sole discretion, without notice and liability, including, without limitation, if FIDA believes your conduct fails to conform to these Terms or any Additional Terms.
FIDA also reserves the exclusive right to modify, withdraw, suspend or discontinue, temporarily or permanently, at any time and from time to time, any materials, information or content available on the Site, without limitation, in whole or in part, including the cessation of all activities associated with the Site, with or without notice. You agree that FIDA will not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or any part thereof. FIDA also reserves the right to charge for use of the Site, in whole or in part, and to change its fees from time to time in its discretion.
Notices and disclaimers
These notices and disclaimers govern your use or our website.
We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of it or put on it except as specifically agreed with us in any further agreement we may make with you in writing.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium). Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.
Nothing in the above exclusions affects your statutory rights as a consumer. All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either us or to our suppliers. In particular, the trademarks displayed are registered and nothing contained in these conditions or the website should be construed as granting any license or right to use any of the trademarks without our permission. However, copying and printing of those web pages which contain the trademarks is permitted within the scope of the license contained at below.
You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use.
You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our express permission.
Nothing under these terms and conditions affects your statutory rights. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet requirements and standards. Therefore Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.